• After-sales Service

    Customer’s satisfaction is our eternal goal, and perfect after-sales service will be provided to you.

Dear Partners

Thank you for your business with GreenSound!
Customer’s satisfaction is our eternal goal, and perfect after-sales service will be provided to you.

Warranty

  • All products are 100% Original NEW and fully tested before shipment.
  • Battery: All Battery contains a 12-month warranty
  • USB charger & Wall adaptor: All accessory contains a 12-month warranty
  • Clearomizer & Coil: Only covered by our DOA warranty. DOA items must be reported to us within one week of receiving. The guarantee date count from the day you sign the delivery.
  • E-Juice: All E-juice including our sub-brand Seven Juice contains a one-year warranty.

About Feedback

If you have any problem or question regarding your transaction, please kindly give us a chance to serve again, contact us let’s discuss the details!  Email:   info@greensoundtech.com  Skype: greensound_sales, If you are satisfied with our products & service, please leave us nice words to our salespeople as tips!

About Return & Exchange

Items can not be returned in the following conditions:

1.Without the shopping bills or invoice

2.Lack of any samples or accessories with the item

3.Lack of purchase record with GreenSound

4.After 7 days from parcel received

5.Items not purchased from GreenSound

6.Items has been used

If there is a problem in the item itself, please contact our customer service center to apply for exchange (Only exchange items as the same as purchased).

About shipping

The shipping fee will be borne by GreenSound if the request for return and exchange is due to a quality problem in the item itself.

The shipping fee will be borne by customers if the request for return is due to customers’ personal dissatisfaction with the item, or objection on the color, size, and style. If the item is found non-detective, it will be sent back to the buyer at the buyer’s expense.

All replacement/repaired products are shipped by DHL/UPS/FedEx with your next order. (There will be an extra fee if send it by replacement itself, to ship with your next order will save a lot for you and us)  We recommend using delivery confirmation/tracking when shipping packages back to us.

About Refund

In the event that a suitable replacement is not available, then a refund will be issued.

Refund will be issued within 5 working days from the date we receive the item from the buyer if the item conforms to our return policy.

The actual refund on the account is subject to the relevant policy of the Bank / PayPal.

Refund will go to the account that buyer specified when purchasing.

The amount of refund is subject to the price of the item when purchasing.

The shipping fee of the item occurs during purchasing is not be able to be refunded.

About the Exchange Process

1)  Please contact our customer’s service center (Tel:+86-755-88214688) or find us on Skype (greensound_sales), and describe problems of your item.

2)  To fill in the application for exchange under the guidance of the specialist, and then send it with the item to us.

3)  Our customer service specialist will contact you after rechecking the item.

*Attention

  1. Address for return & exchange item:

3rd, Block A, Huifengjin Industrial Park, Shajing Town, Bao’an District, Shenzhen, China, 518104  To: GreenSound High-tech Co., Ltd  Contact:+86-755-88214688

  1. Any damage occurs during shipping of the return item will at the customers’ expanse.

Copyright © 2018 GREENSOUND LTD. All Rights Reserved | Designed by Nocti

GREENSOUND LTD provides an alternative to traditional tobacco cigarette professionally, it does not mean to be used as a nicotine replacement therapy for smoking cessation.

notice to distributiors/retailers: this product is not intended or authorized to be bundled for sale with e-liquid.

we are not responsible for any unauthorized bundled products.